# Secureframe not loading for some customers

- Provider: [Secureframe](https://down.guide/secureframe)
- Level: confirmed
- Impact: Degraded
- lasted 5m
- started 2022-08-11 17:40 UTC
- Web Application, API
- id: DWN-6961966ee8
- Official page: https://stspg.io/3myklvv2vb55

## Updates from Secureframe
### 2022-08-11 17:40 UTC: investigating
We have received reports of customers not being able to load part or all of Secureframe. We are investigating.

### 2022-08-11 17:44 UTC: monitoring
Secureframe is now loading for all customers. We are still investigating why some images aren't loading for everyone.

### 2022-08-11 17:45 UTC: resolved
This incident has been resolved.

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