# Secureframe - issues with updating Cloud Sync results

- Provider: [Secureframe](https://down.guide/secureframe)
- Level: confirmed
- Impact: Degraded
- lasted 3h
- started 2023-01-17 16:03 UTC
- Web Application
- id: DWN-a256b92fb9
- Official page: https://stspg.io/kc7n5fnh7951

## Updates from Secureframe
### 2023-01-17 16:03 UTC: identified
Some customers may experience 'Sync Failed' messages in the application as well as test refreshing due to an outage in our backend storage system. We have identified a cause, and have taken steps to resolve this issue and are still actively investigating.

### 2023-01-17 17:06 UTC: identified
We are continuing to work on this issue - we are testing resolutions at this time.

### 2023-01-17 18:09 UTC: identified
We are continuing to work on this issue; AWS syncing should now function correctly, other cloud platforms are nearing resolution.

### 2023-01-17 18:45 UTC: identified
GCP syncing should now be working normally,

### 2023-01-17 19:02 UTC: identified
This incident has been resolved.

### 2023-01-17 19:03 UTC: resolved
This incident has been resolved.

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