# Personnel Page Crashing for US/UK users

- Provider: [Secureframe](https://down.guide/secureframe)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 21m
- started 2025-12-12 18:51 UTC
- Web Application
- us
- id: DWN-b371d9a03a
- Official page: https://stspg.io/dvgt90q62ww9

## Updates from Secureframe
### 2025-12-12 18:51 UTC: investigating
We are currently investigating this issue.

### 2025-12-12 19:29 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-12 19:57 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-12 20:13 UTC: identified
The issue has been identified and we are implementing a fix.

### 2025-12-12 20:30 UTC: identified
We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

### 2025-12-12 21:12 UTC: resolved
This incident has been resolved.

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