# Elevated errors with third party vendor

- Provider: [Secureframe](https://down.guide/secureframe)
- Level: confirmed
- Impact: Major outage
- lasted 1h 32m
- started 2026-07-10 17:25 UTC
- Web Application, API, Trust
- id: DWN-d8690e65d6
- Official page: https://stspg.io/0pwy0ddc9s8n

## Updates from Secureframe
### 2026-07-10 17:25 UTC: monitoring
We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

### 2026-07-10 17:27 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-07-10 18:29 UTC: monitoring
Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.

### 2026-07-10 18:37 UTC: monitoring
Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.

### 2026-07-10 18:57 UTC: resolved
The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.

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