# Intercom cloud sources failing to fetch data

- Provider: [Segment](https://down.guide/segment)
- Level: confirmed
- Impact: Degraded
- lasted 14h 20m
- started 2025-10-20 10:11 UTC
- Cloud Sources (US), Cloud Sources (EU)
- eu, us
- id: DWN-04068edeab
- Official page: https://stspg.io/qptkbthy6hqt

## Updates from Segment
### 2025-10-20 10:11 UTC: identified
Segment is observing service unavailable error from intercom APIs.

### 2025-10-20 12:00 UTC: monitoring
We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.

### 2025-10-20 13:52 UTC: monitoring
Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally

### 2025-10-21 00:31 UTC: resolved
Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.

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