# Segment App UI Issue with Profile Traits with no recent activity

- Provider: [Segment](https://down.guide/segment)
- Level: confirmed
- Impact: Degraded
- lasted 21h 38m
- started 2026-09-03 01:04 UTC
- Web Interface (US), Web Interface (EU)
- eu, us
- id: DWN-d1c592f8a9
- Official page: https://stspg.io/15rt770yyw55

## Updates from Segment
### 2026-09-03 01:04 UTC: identified
We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.

### 2026-09-03 07:01 UTC: identified
We are continuing efforts to mitigate this issue.

### 2026-09-03 14:05 UTC: identified
We are continuing efforts to mitigate this issue.

### 2026-09-03 20:20 UTC: monitoring
A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.

### 2026-09-03 22:42 UTC: resolved
This incident has been resolved.

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