- Level
- confirmed
- Worst impact
- Degraded
- Components
- Event Webhooks, SendGrid Marketing Campaigns, SendGrid Statistics, SendGrid Email Activity
- Down Index
- 26of 100
What to do
Check whether you use SendGrid Event Webhooks, SendGrid Marketing Campaigns, SendGrid Statistics, SendGrid Email Activity. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 44m it lasted.
Anything that failed between 2026-09-24 20:40 UTC and 2026-09-25 02:24 UTC may need a replay.Subscribe to SendGrid's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sendgrid works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from SendGrid 7
- investigating
We are investigating a service interruption with Event Streams. Customers may experience event data loss or delays in event delivery. Our team is actively investigating the scope of impact and data recovery options. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Our engineers have identified the issue and are working on restoring delayed events. A subset of mail-send related events (such as Delivered, Deferred, Bounces, Spam Reports) for Email Activity, Marketing Campaigns, Group Unsubscribes, and Event Webhook are delayed for a specific time window (TBD). Email stats for new mail recieved after 12:15 PM PT is not impacted and no event data was lost. We will provide an update in 1 hour or as soon as more information becomes available.
provider
- identified
Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- resolved
Our engineers have monitored the fix and confirmed the issue with event streams has been resolved. All services are now operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-2676899ecf
Is SendGrid still down?
No, this incident was resolved 2026-09-25 02:24 UTC. For SendGrid's live state, see https://down.guide/sendgrid.
How long did it last?
5h 44m, from 2026-09-24 20:40 UTC to 2026-09-25 02:24 UTC, by the times SendGrid posted.
What was affected?
SendGrid named Event Webhooks, SendGrid Marketing Campaigns, SendGrid Statistics, SendGrid Email Activity.
What caused it?
SendGrid hasn't published a root cause. If it does, it shows here.
Where does this come from?
SendGrid's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.