# Delays in spans and transactions processing

- Provider: [Sentry](https://down.guide/sentry)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 45m
- started 2026-11-03 15:40 UTC
- US Transaction Ingestion, US Span Ingestion
- eu, us
- id: DWN-2419f008f3
- Official page: https://stspg.io/wgpfsgjdvv1b

## Updates from Sentry
### 2026-11-03 15:40 UTC: investigating
We are investigating an incident affecting ingestion of spans and transactions. No data has been lost.

### 2026-11-03 15:44 UTC: investigating
We are investigating an incident affecting ingestion of spans and transactions. No data has been lost.

### 2026-11-03 15:52 UTC: investigating
We are still investigating the issue. EU is not affected, only US span and transaction ingestion.

### 2026-11-03 15:53 UTC: identified
We have identified the issue. We are working to roll out a fix.

### 2026-11-03 17:25 UTC: resolved
The issue has been resolved. Spans and transaction ingestion in the US is back to normal and all delayed data has been processed. No data was lost.

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