# Sentry.io not loading

- Provider: [Sentry](https://down.guide/sentry)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 18m
- started 2026-10-20 18:20 UTC
- id: DWN-66f3c2c0ea
- Official page: https://stspg.io/09gv0ryrd5nd

## Root cause
> We have mitigated the immediate problem, but are continuing to investigate the cause.

[Postmortem](https://stspg.io/09gv0ryrd5nd)

## Updates from Sentry
### 2026-10-20 18:20 UTC: investigating
Users are experiencing issues loading the Sentry dashboard. We are investigating the problem.

### 2026-10-20 18:58 UTC: investigating
We have mitigated the immediate problem, but are continuing to investigate the cause. You may continue to experience interruptions using our UI and API. We will update as we know more.

### 2026-10-20 19:51 UTC: investigating
The impact is mitigated and the dashboard/API are currently operational. We are continuing to work on a more durable fix. We will update the statuspage again as things progress.

### 2026-10-20 20:44 UTC: monitoring
We have put a better mitigation in place while we work on a fix. Things continue to be operational and we are monitoring the situation.

### 2026-10-20 21:38 UTC: resolved
We have a mitigation in place that should prevent this from occurring again in the short term while we continue to work on a proper fix. We are going to close the Statuspage incident for now, but will reopen it if things become unstable again.

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