# EU Region Error, Attachment, and Feedback latency

- Provider: [Sentry](https://down.guide/sentry)
- Level: confirmed
- Impact: Major outage
- lasted 5h 46m
- started 2026-07-20 11:11 UTC
- eu
- id: DWN-8daba14faa
- Official page: https://stspg.io/0k3pvpywznz6

## Updates from Sentry
### 2026-07-20 11:11 UTC: investigating
we are investigating an issue affecting errors ingestion in the DE/EU region

### 2026-07-20 11:41 UTC: identified
We have identified the issue causing errors, attachments, and feedback events to have high ingest latency in our EU region and are working on a fix.

### 2026-07-20 12:10 UTC: identified
We have identified the issue causing errors, attachments, and feedback events to have high ingest latency in our EU region and are continuing to work on a fix.

### 2026-07-20 12:24 UTC: identified
We have identified the issue causing errors, attachments, and feedback events to have high ingest latency in our EU region and are continuing to work on a fix.

### 2026-07-20 13:19 UTC: identified
We have identified the issue causing errors, attachments, and feedback events to have high ingest latency in our EU region and are continuing to work on a fix.

### 2026-07-20 13:47 UTC: identified
We have implemented a fix for errors and feedback ingestion in our EU region, and latency for those pipelines has returned to normal. We are still working on fixing our attachments ingestion pipeline in EU.

### 2026-07-20 14:30 UTC: monitoring
We have implemented a fix for our attachment ingestion issue in our EU region, and are monitoring while the backlog burns. We will update here when latency is back to normal.

### 2026-07-20 14:50 UTC: monitoring
The backlog on attachments in our EU region is fully burned, and latency is back to normal. While new error events are being processed with normal latency, we have a backlog of old error events that we are now burning through.

### 2026-07-20 16:09 UTC: monitoring
We are still burning the backlog of EU region error events received during the incident. We are around halfway through the backlog.

### 2026-07-20 16:57 UTC: resolved
We have fully burned the backlog of EU error events ingested during the incident. Latency is normal across all event types.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).