# Royal Mail InterSoft Tracking Degradation (Third-Party Issue)

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Degraded
- lasted 13d 20h
- started 2026-05-04 20:48 UTC
- Royal Mail (InterSoft)
- id: DWN-284f89fb60
- Official page: https://stspg.io/sl4wxs0cpbyl

## Updates from Shippo
### 2026-05-04 20:48 UTC: investigating
We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information.
Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.

### 2026-05-14 18:38 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-18 16:54 UTC: resolved
This incident has been resolved.

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