# Elevated error rate on DHL express Shipment API

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 13m
- started 2026-10-11 08:53 UTC
- DHL Express
- id: DWN-62d827b959
- Official page: https://stspg.io/jbfjvyrlfkgm

## Updates from Shippo
### 2026-10-11 08:53 UTC: investigating
Hi Team, we are currently observing an elevated error rate on DHL express's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to DHL express and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.

### 2026-10-11 11:06 UTC: resolved
This incident has been resolved.

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