# Elevated error rate on Shippo Web Dashboard

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Degraded
- lasted 16h 49m
- started 2026-09-09 21:01 UTC
- Shippo Web Dashboard
- id: DWN-83898f2a59
- Official page: https://stspg.io/b6g0kglt1tcr

## Updates from Shippo
### 2026-09-09 21:01 UTC: investigating
We are actively investigating an issue affecting order data from store connections. Missing order data may have occurred between September 8, 2026 at 09:17 UTC and September 9, 2026 at 14:56 UTC.
Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.

### 2026-09-09 21:57 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-10 01:29 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-10 01:30 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-09-10 13:50 UTC: resolved
This incident has been resolved.

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