# Elevated error rate on ontrac Transaction API

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Partial outage
- lasted 20m
- started 2026-09-18 15:27 UTC
- OnTrac
- id: DWN-86dd46ab0e
- Official page: https://stspg.io/jmy4p6tmwldd

## Updates from Shippo
### 2026-09-18 15:27 UTC: investigating
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

### 2026-09-18 15:47 UTC: resolved
This incident has been resolved.

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