# Elevated error rate on DHL Express label generation

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Degraded
- lasted 3d 4h
- started 2026-08-28 19:39 UTC
- DHL Express
- id: DWN-9fbf919c38
- Official page: https://stspg.io/9kjrd3vf90mh

## Updates from Shippo
### 2026-08-28 19:39 UTC: investigating
We are currently experiencing elevated label creation errors affecting shipments using Shippo’s DHL Express master account only. Our team is actively investigating the issue and working toward a resolution.
We’ll provide further updates as more information becomes available.

### 2026-09-01 00:08 UTC: resolved
This incident has been resolved.

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