# 3rd party tracking updates issue

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Degraded
- lasted 22d 11h
- started 2026-04-27 06:11 UTC
- XPO
- id: DWN-af6bf79cf3
- Official page: https://stspg.io/lxcxt0lblxtj

## Updates from Shippo
### 2026-04-27 06:11 UTC: investigating
We are currently experiencing an issue affecting tracking updates for shipments handled by XPO. Tracking events may not be visible on our platform at this time.
This issue is caused by a problem with a third-party integration that supports XPO tracking. Our partner is aware of the issue and is actively working on a fix.
At this time, we do not have a confirmed timeline for resolution. We will continue to share updates as more information becomes available.

### 2026-04-27 06:15 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-04 20:42 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-19 17:20 UTC: resolved
This incident has been resolved.

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