# DHL eCommerce Service Degradation

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Degraded
- lasted 1h 20m
- started 2026-11-03 19:52 UTC
- DHL eCommerce
- id: DWN-b04a15688b
- Official page: https://stspg.io/zcgzdmxynwq9

## Updates from Shippo
### 2026-11-03 19:52 UTC: investigating
Hi team, we're seeing an elevated error rate with DHL eCommerce label generation detected through our internal monitoring system.
Impact: Label purchases are currently failing. Tracking and rating are working normally.
We've contacted DHL eCommerce and are monitoring closely. We'll update you when we hear back from DHL eCommerce or when the situation changes.

### 2026-11-03 19:56 UTC: monitoring
Update: DHL eCommerce has confirmed an ongoing outage on their end and is investigating. There's no ETA for resolution yet. We'll keep monitoring and update you when the situation changes.

### 2026-11-03 21:12 UTC: resolved
This incident has been resolved.

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