# Degraded Performance for Rating and Label Generation APIs

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Degraded
- lasted 2h 11m
- started 2026-06-11 06:27 UTC
- Shippo REST API, Shippo Platform API
- id: DWN-b2dc3a350c
- Official page: https://stspg.io/1gd27qtl4pcy

## Updates from Shippo
### 2026-06-11 06:27 UTC: investigating
We are currently investigating an issue causing degraded API performance across our rating and label generation APIs. Customers may experience delays or failures when retrieving rates, purchasing shipments, or creating labels across all carriers.
Our engineering team is actively working to resolve the issue and restore normal service. We will provide further updates as they become available.

### 2026-06-11 06:28 UTC: investigating
We are continuing to investigate this issue.

### 2026-06-11 06:29 UTC: investigating
We are continuing to investigate this issue.

### 2026-06-11 07:21 UTC: identified
We have identified the issue and confirmed that it is affecting only the USPS rate and label generation. Our team is actively implementing a fix and will keep you informed of any further developments.

### 2026-06-11 08:22 UTC: monitoring
A fix has been implemented, and we are currently monitoring the system to ensure services continue to operate normally.

### 2026-06-11 08:38 UTC: resolved
This incident has been resolved.

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