# Elevated error rate on ontrac Transaction API

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Major outage
- lasted 3h 46m
- started 2026-08-13 12:51 UTC
- OnTrac
- id: DWN-baaa37f025
- Official page: https://stspg.io/x441tdx4ttbz

## Updates from Shippo
### 2026-08-13 12:51 UTC: investigating
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

### 2026-08-13 16:09 UTC: monitoring
Carrier confirmed its unplanned outage on their end and their IT team working on the fix , we started seeing the recovery so keeping this in a monitoring state

### 2026-08-13 16:37 UTC: resolved
Issue has been fully resolved and service back to operational.

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