# Intermittent UPS rate quote and label failures

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 25m
- started 2026-05-08 16:46 UTC
- UPS
- id: DWN-c160903336
- Official page: https://stspg.io/2jw8q3p9z66s

## Updates from Shippo
### 2026-05-08 16:46 UTC: investigating
As of 16:30 UTC, the majority of Shippo's UPS authentication token renewal requests have failed over the past 75 minutes, causing intermittent errors with UPS rate quotes and label generation for accounts that use UPS. Shippo engineering is in active contact with UPS to coordinate a resolution and is reviewing token renewal patterns on our side.

### 2026-05-08 18:34 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-08 20:11 UTC: resolved
This incident has been resolved.

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