# Elevated error rate on DHL eCommerce Transaction API

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Major outage
- lasted 23m
- started 2026-07-29 19:25 UTC
- DHL eCommerce
- id: DWN-ef80839126
- Official page: https://stspg.io/69rmlpryzhm1

## Updates from Shippo
### 2026-07-29 19:25 UTC: investigating
We have detected an elevated error rate from DHL eCommerce Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.

### 2026-07-29 19:27 UTC: identified
Carrier Confirmed they have an major outage on their end ,they are actively working on this to resolve the issue

### 2026-07-29 19:48 UTC: resolved
This incident has been resolved.

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