# Billing Degraded Performance All Customers

- Provider: [Shippo](https://down.guide/shippo)
- Level: confirmed
- Impact: Degraded
- lasted 2h 23m
- started 2026-08-12 21:37 UTC
- Shippo Platform API
- id: DWN-f296670da4
- Official page: https://stspg.io/sq8ckp0pqpb7

## Updates from Shippo
### 2026-08-12 21:37 UTC: investigating
We are currently experiencing degraded invoicing performance affecting all customers. Our team is actively investigating the issue and working to restore normal service as quickly as possible.
We will provide additional updates as more information becomes available.

### 2026-08-12 21:46 UTC: monitoring
The problem has been addressed and the backlog is draining.

### 2026-08-13 00:00 UTC: resolved
This incident has been resolved.

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