# Themes not installing to some shops, problems with downloading shipping labels

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Degraded
- lasted 6h 53m
- started 2019-10-22 20:13 UTC
- Admin
- id: DWN-2a76d78d5f
- Official page: http://stspg.io/5xpkvptwplkq

## Updates from Shopify
### 2019-10-22 20:13 UTC: investigating
Some users are currently unable to install Themes from the Shopify Theme Store.
Some users are currently unable to download Shipping Labels.
Some users are currently unable to retrieve digital downloads.
We are investigating the issue and will keep you updated.

### 2019-10-22 20:55 UTC: identified
The issue has been identified. We are working with our third party providers to resolve these issues.

### 2019-10-23 03:07 UTC: resolved
This incident has been resolved.

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