# UPS shipping rates not available at checkout

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Partial outage
- lasted 23m
- started 2019-11-14 06:06 UTC
- Third party services
- id: DWN-517f23eff2
- Official page: http://stspg.io/d82tbqzcdtjh

## Updates from Shopify
### 2019-11-14 06:06 UTC: monitoring
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders.
UPS shipping rates from Shopify Shipping are not affected
UPS is working on a solution and we’ll keep you updated.

### 2019-11-14 06:07 UTC: monitoring
We are continuing to monitor for any further issues.

### 2019-11-14 06:29 UTC: resolved
This incident has been resolved.

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