# Some stores unable to purchase DHL Express shipping labels.

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 3m
- started 2019-11-05 19:29 UTC
- Third party services
- id: DWN-6b969dd7c0
- Official page: http://stspg.io/pjk2n8644m1f

## Updates from Shopify
### 2019-11-05 19:29 UTC: monitoring
Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.
We’re working on a solution and will keep you updated.

### 2019-11-05 21:32 UTC: resolved
This incident has been resolved.

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