# Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Partial outage
- lasted 34m
- started 2019-12-04 22:30 UTC
- Third party services
- id: DWN-71b7045c75
- Official page: http://stspg.io/xf7v67jps2d6

## Updates from Shopify
### 2019-12-04 22:30 UTC: investigating
We are currently investigating this issue.

### 2019-12-04 23:04 UTC: resolved
This incident has been resolved.

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