Some merchants encountering error messages within their admins

What to do

• Check whether your product depends on Shopify. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 42m it lasted.

  Anything that failed between 2026-10-29 08:18 UTC and 2026-10-29 09:00 UTC may need a replay.

• Subscribe to Shopify's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shopify 4

1. investigatingOct 29, 2026, 8:18 AM UTC

   Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.

   provider

2. investigatingOct 29, 2026, 8:34 AM UTC

   We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.

   provider

3. identifiedOct 29, 2026, 8:43 AM UTC

   We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

   provider

4. resolvedOct 29, 2026, 9:00 AM UTC

   Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

   provider

Corrections

None so far.

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