# Some merchants encountering error messages within their admins

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Degraded
- lasted 42m
- started 2026-10-29 08:18 UTC
- id: DWN-853881cf21
- Official page: https://stspg.io/ymmjdbrb4wlc

## Updates from Shopify
### 2026-10-29 08:18 UTC: investigating
Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.

### 2026-10-29 08:34 UTC: investigating
We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.

### 2026-10-29 08:43 UTC: identified
We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

### 2026-10-29 09:00 UTC: resolved
Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

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