# FedEx shipping rates not available at checkout

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Degraded
- lasted 6h 19m
- started 2019-12-02 16:31 UTC
- Third party services
- id: DWN-90ef7f73ff
- Official page: http://stspg.io/tvk4ffw77n84

## Updates from Shopify
### 2019-12-02 16:31 UTC: monitoring
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated.
If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.

### 2019-12-02 22:30 UTC: monitoring
We're continuing to monitor while FedEx works to find a solution for this issue.

### 2019-12-02 22:50 UTC: resolved
This incident has been resolved.

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