# Login issues affecting some merchants

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Degraded
- lasted 3h 38m
- started 2020-03-18 21:16 UTC
- Admin, Third party services, Point of Sale
- id: DWN-9371275e01
- Official page: http://stspg.io/c828wc4zcp1z

## Updates from Shopify
### 2020-03-18 21:16 UTC: investigating
We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin

### 2020-03-18 21:19 UTC: investigating
There is currently no known impact to Checkouts on any shops.

### 2020-03-18 21:28 UTC: investigating
Partner accounts that rely on Identity are also currently affected by this ongoing issue.

### 2020-03-18 21:34 UTC: investigating
Merchants using POS may also be affected by the ongoing issues that are being investigated.

### 2020-03-18 21:50 UTC: investigating
We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.

### 2020-03-18 22:49 UTC: investigating
Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.

### 2020-03-18 23:57 UTC: identified
The issue has been identified, and a fix is being prepared

### 2020-03-19 00:33 UTC: identified
A fix has been deployed and we are now monitoring all systems.

### 2020-03-19 00:44 UTC: monitoring
Continuing to monitor the fix.

### 2020-03-19 00:54 UTC: resolved
The incident affecting logins for merchants and partners is now resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).