# Payment processing failures for merchants using PayPal Express

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Partial outage
- lasted 21m
- started 2019-10-23 13:48 UTC
- Checkout
- id: DWN-a112345784
- Official page: http://stspg.io/4z5dmg8qt1bm

## Updates from Shopify
### 2019-10-23 13:48 UTC: investigating
Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.

### 2019-10-23 13:57 UTC: monitoring
PayPal Express payments are now being processed correctly, we will be monitoring

### 2019-10-23 14:09 UTC: resolved
This incident has been resolved.

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