# Customer notification emails not being sent for some stores

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Degraded
- lasted 44m
- started 2019-12-19 21:24 UTC
- id: DWN-b1d18f4b82
- Official page: http://stspg.io/z129r7ptn6sd

## Updates from Shopify
### 2019-12-19 21:24 UTC: investigating
Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.

### 2019-12-19 21:47 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2019-12-19 22:08 UTC: resolved
This incident has been resolved.

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