# Facebook sales channel not syncing

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Degraded
- lasted 6h 14m
- started 2019-11-28 15:41 UTC
- Third party services
- id: DWN-bba66cd07d
- Official page: http://stspg.io/nzfk5sb3t4cl

## Updates from Shopify
### 2019-11-28 15:41 UTC: investigating
The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.

### 2019-11-28 17:10 UTC: monitoring
Facebook are working on a solution and we'll keep you updated.

### 2019-11-28 19:57 UTC: monitoring
We are continuing to monitor and we'll keep you updated.

### 2019-11-28 21:55 UTC: resolved
This incident has been resolved.

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