# Some merchants encountering error messages within their admins or on checkout pages

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Degraded
- lasted 38m
- started 2026-11-07 01:02 UTC
- Admin, Checkout, Storefront +1
- id: DWN-d91991d99c
- Official page: https://stspg.io/8hym31g1zvr5

## Summary
Shopify says that between 00:38 and 01:05 UTC on 2026-11-07, merchants had intermittent issues with Admin, Storefront, Checkout, Cart and Point of Sale. A fix at 01:05 UTC resolved the issue, and the incident is now resolved with monitoring ended.

_Written by anthropic/claude-haiku-5.5 from Shopify's own updates._

## Updates from Shopify
### 2026-11-07 01:02 UTC: investigating
Merchants may experience issues when trying to access the Shopify Checkout, Cart, Admin and Storefronts intermittently.

### 2026-11-07 01:02 UTC: investigating
Merchants may experience issues when trying to access the Shopify admin or seeing intermittent storefront and checkout errors.

### 2026-11-07 01:15 UTC: identified
We've identified the problem causing intermittent issues impacting storefront, admins and some checkout pages and we're working on a solution.

### 2026-11-07 01:21 UTC: monitoring
This issue has been resolved and is being monitored.

### 2026-11-07 01:40 UTC: resolved
Between 00:38 and 01:05 UTC, we experienced some intermittent issues with Admin, Storefront, Checkout Cart pages and Point of Sale. A fix was implemented at 01:05 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

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