# SMS messages for order confirmations not received or delayed

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Degraded
- lasted 23m
- started 2019-10-21 19:19 UTC
- Admin, Checkout
- id: DWN-dcc0f0a7ae
- Official page: http://stspg.io/m11fsg97vrdq

## Updates from Shopify
### 2019-10-21 19:19 UTC: investigating
We are currently investigating this issue.

### 2019-10-21 19:19 UTC: investigating
We are continuing to investigate this issue.

### 2019-10-21 19:28 UTC: identified
The issue has been identified and a fix is being implemented.

### 2019-10-21 19:42 UTC: resolved
This incident has been resolved.

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