# Checkout completion delayed for some stores

- Provider: [Shopify](https://down.guide/shopify)
- Level: confirmed
- Impact: Operational
- lasted 21m
- started 2020-01-17 12:37 UTC
- Checkout, Point of Sale
- id: DWN-fbbb51993a
- Official page: http://stspg.io/z4m3hxwh9b6s

## Updates from Shopify
### 2020-01-17 12:37 UTC: investigating
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.

### 2020-01-17 12:52 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2020-01-17 12:57 UTC: resolved
This incident has been resolved.

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