# Chatlayer - US region outage

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Major outage
- lasted 6h 3m
- started 2026-04-22 14:17 UTC
- Chatlayer Bot Engine - US, Chatlayer Voice Engine - US, Chatlayer App Integrations - US
- us
- id: DWN-04de15ec4c
- Official page: https://stspg.io/w75dmms32q5f

## Updates from Sinch
### 2026-04-22 14:17 UTC: investigating
We are currently experiencing issues with Chatlayer in the US region.
Incident Start Time: 2026-04-22 13:49 UTC
Impact: Channels, Bot Engine and the Web User Interface in the US region.

### 2026-04-22 15:26 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-22 17:06 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-22 19:37 UTC: monitoring
Services are now restored and we continue doing sanity checks to make sure everything is working as expected.
Incident Restoration Time: 2025-04-22 19:10 UTC

### 2026-04-22 20:20 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-04-22 13:49 UTC
Incident Restoration Time: 2026-04-22 19:10 UTC
Incident End Time: 2026-04-22 19:10 UTC

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