# Sinch Engage - platform Degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 2h 9m
- started 2026-06-03 21:23 UTC
- Web Portal
- id: DWN-06f2f3f25f
- Official page: https://stspg.io/6hgjwwj3x0vm

## Updates from Sinch
### 2026-06-03 21:23 UTC: investigating
We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. New Message Screen Unavailable.
Impact: New Message Screen is currently degraded.
Incident Start Time: 2026-06-03 20:30 UTC
We are actively investigating and will provide further updates as more information becomes available.

### 2026-06-03 23:33 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-06-03 20:15 UTC
Incident End Time: 2026.06.03 23:16 UTC

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