# Service Outage - Chatlayer Voice Engine - US, EMEA

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Major outage
- lasted 1h 16m
- started 2026-07-29 12:56 UTC
- Chatlayer Voice Engine - US, Chatlayer Voice Engine - EMEA, Chatlayer Voice Engine - South America
- eu, latam, us
- id: DWN-118feac01f
- Official page: https://stspg.io/mhg7nn2vh90l

## Updates from Sinch
### 2026-07-29 12:56 UTC: investigating
We are currently investigating an issue on the Chatlayer Voice Engine in the EMEA and US regions. 
Impact: Customers will experience issues with incoming and outgoing calls via the Chatlayer services

### 2026-07-29 13:18 UTC: investigating
We are continuing to investigate this issue.
We have been able to isolate the start time to 2026-07-29 11:14 UTC
Our engineers are hard at work trying to resolve the issue, Further updates will be provided as soon as they are available.

### 2026-07-29 13:35 UTC: investigating
Our engineers are working on a potential fix for the issue. 
We will provide an update once the potential fix has been implemented.

### 2026-07-29 13:54 UTC: monitoring
The fix has now been implemented, The Chatlayer Voice service errors observed are no longer visible and we will continue to monitor the results.
Incident Restored Time: 2026-07-29 13:35 UTC

### 2026-07-29 14:12 UTC: resolved
The implemented fix has been deemed a success, This incident is now resolved. 
Incident Start Time: 2026-07-29 11:14 UTC
Incident Restored Time: 2026-07-29 13:35 UTC
Incident End Time: 2026-07-29 13:35 UTC

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