# Chatlayer - US and LATAM regions outage

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-09-23 12:25 UTC
- latam, us
- id: DWN-1305b1ec92
- Official page: https://stspg.io/8bkkg1kmtvn2

## Updates from Sinch
### 2026-09-23 12:25 UTC: resolved
We are writing to inform you regarding an incident that affected our Chatlayer platform in the US and LATAM regions during the below timeframe.
Incident Start Time: 2026-09-23 13:25 UTC
Incident End Time: 2026-09-23 14:30 UTC
During the incident you may have experienced that bots in the affected regions were not replying as expected. 
If you have any further questions or concerns, please reach out to support@sinch.com.

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