# US7 site - Degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 15h 34m
- started 2026-03-18 21:52 UTC
- SMPP - US, ENUM US, HTTP - US +1
- us
- id: DWN-1449538c23
- Official page: https://stspg.io/85gscnkf3w1p

## Updates from Sinch
### 2026-03-18 21:52 UTC: investigating
Dear Client,
We are currently experiencing a performance degradation on our US7 site.
To minimize impact, clients are advised to temporarily connect to the designated redundant site US1 for the duration of this issue.
Affected Site: US7
Recommended Redundant Site: US1
Alternative Endpoints:
us1.smpp.api.sinch.com
us1.httpsms.api.sinch.com
us1.httplookup.api.sinch.com
Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact support@sinch.com.

### 2026-03-19 02:46 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-19 05:07 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-03-19 13:27 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-03-18 16:30 UTC
Incident End Time: 2026-03-19 12:40 UTC

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