# DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of MO, MT and DR \| TT#MNOC-64474

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 13h 50m
- started 2026-06-14 23:11 UTC
- SMS 365 Operator RoW, SMS 365 Operator US
- us
- id: DWN-17064d0e0a
- Official page: https://stspg.io/vvv3hf279vqm

## Updates from Sinch
### 2026-06-14 23:11 UTC: investigating
Ticket Number :: MNOC-64474
Services:: DI SMS 365 (SMSx)
Description ::
Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made. 
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT 
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

### 2026-06-15 00:49 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-15 13:01 UTC: resolved
Dear Clients ,
The potential delay in delivery of messages is resolved.
We have monitored the results and the messages are getting delivered without delay.
We appreciate your patience and understanding.
Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT 
Incident End Date & Time (GMT) : June 14 2026 00:49 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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