# Sinch Elastic SIP Trunking - Call Completion Issues

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 4h 8m
- started 2026-07-15 15:00 UTC
- API, Inbound Calling, Outbound Calling +2
- id: DWN-1a2e1156b5
- Official page: https://stspg.io/27ynyg7qpjff

## Updates from Sinch
### 2026-07-15 15:00 UTC: investigating
Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.
We appreciate your patience and apologize for any inconvenience.

### 2026-07-15 15:31 UTC: monitoring
Elastic SIP Trunking service is now restored and we are monitoring. Services restored at approximately 15:10 UTC. We will continue to monitor and advise if any further issues are observed.

### 2026-07-15 19:08 UTC: resolved
All services are confirmed restored and this incident is now resolved.

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