# DI SMS 365 (iSMS) \| Operator Services \| Potential delay in delivery of MO, MT and DR \| TT#MNOC-63843

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 37m
- started 2026-04-10 14:26 UTC
- International SMS 365
- id: DWN-1a39449d10
- Official page: https://stspg.io/qk9vzg4r1lks

## Updates from Sinch
### 2026-04-10 14:26 UTC: investigating
Ticket Number :: MNOC-63843
Services:: DI SMS 365 (iSMS)
Description ::
Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Fri Apr 10 12:06 GMT 2026
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

### 2026-04-10 16:03 UTC: resolved
This incident has been resolved.

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