# Customer Dashboard - Conversation API

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 5h 22m
- started 2026-06-26 11:58 UTC
- Core, SMS, RCS
- id: DWN-1b646e6648
- Official page: https://stspg.io/trf2kf1sssqv

## Updates from Sinch
### 2026-06-26 11:58 UTC: investigating
We are currently facing a degradation on our customer dashboard affecting Conversation API users.
Users may experience issues with their apps after resetting channel credentials.
Our engineers are currently working on resolving the issue.

### 2026-06-26 15:02 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-26 17:20 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-06-24 21:39 UTC
Incident End Time: 2026-06-26 15:18 UTC

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