# Sinch Elastic SIP Trunking - Incident - Inbound call completion issues

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 16m
- started 2026-07-16 21:14 UTC
- API, Inbound Calling, Outbound Calling +2
- id: DWN-1b95fb5170
- Official page: https://stspg.io/t4f7mf6zj7jh

## Updates from Sinch
### 2026-07-16 21:14 UTC: identified
Sinch has identified the root cause of inbound call completion issues on the Elastic SIP Trunking Platform. We are actively working to restore services. Updates will be provided as soon as possible.
We appreciate your patience and apologize for any inconvenience.

### 2026-07-16 21:26 UTC: monitoring
A fix has been implemented and we are closely monitoring. Additional information will be provided as soon as it is available.

### 2026-07-16 22:29 UTC: resolved
All inbound services for Elastic SIP Trunking have restored as of 21:12 UTC. If you have any additional questions, please submit a ticket to support@sinch.com.

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