# DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of MO, MT and DR \| TT#MNOC-63473

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 20m
- started 2026-03-12 13:10 UTC
- SMS 365 Operator US
- us
- id: DWN-30c8835595
- Official page: https://stspg.io/1663fml127rb

## Updates from Sinch
### 2026-03-12 13:10 UTC: investigating
Ticket Number :: MNOC-63473
Services:: DI SMS 365 - SMSx
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. 
Impact :: 
Mobile Terminating (MT) Traffic: Potential delay in delivery 
Mobile Originated (MO) Traffic: Potential delay in delivery DR 
Notification : Potential delay in delivery 
Incident Start Date & Time (GMT) : 12th Mar 2026, 12:22 hrs 
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

### 2026-03-12 13:55 UTC: monitoring
Dear Clients,
We are writing to inform you that queues have been cleared and traffic is back to normal.
We will continue to monitor and update on further improvements.

### 2026-03-12 14:30 UTC: resolved
Dear Clients,
We are pleased to inform you that the issue with the SMSx platform has been resolved.
We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 12th Mar 2026, 12:22 hrs 
Incident End Date & Time (GMT) : 12th Mar 2026, 13:28 hrs
We appreciate your patience and understanding.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).