# Sinch Engage - Web Portal - Reporting degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 5h 6m
- started 2026-10-19 05:45 UTC
- Web Portal
- apac, eu
- id: DWN-3bc5564112
- Official page: https://stspg.io/26gtd3q16pqr

## Updates from Sinch
### 2026-10-19 05:45 UTC: investigating
We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting.
Impact: Delayed messaging data for both APAC and EMEA regions. 
Incident Start Time: 2026-10-15 08:00 UTC
We are actively investigating and will provide further updates as more information becomes available.

### 2026-10-19 06:59 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-10-19 10:51 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-10-15 08:00 UTC
Incident End Time: 2026-10-19 10:00 UTC

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