# Service Disruption – Sinch Engage

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 58m
- started 2026-03-24 16:51 UTC
- Hubspot, Zoho CRM, Salesforce
- eu
- id: DWN-44353b417b
- Official page: https://stspg.io/3l3vw37jchf5

## Updates from Sinch
### 2026-03-24 16:51 UTC: investigating
Dear client,
We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM.
Impact: Some customers may experience issues sending SMS via these integrations
Our teams are actively investigating and working to restore full service as quickly as possible.
Incident Start Time: 2026-03-24 13:01 UTC
Our teams are actively investigating and working to restore full service as quickly as possible. 
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

### 2026-03-24 18:07 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-24 18:49 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-03-24 13:01 UTC
Incident End Time: 2026-03-24 19:40 UTC

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