# US1 & US7 - Site Degradation

- Provider: [Sinch](https://down.guide/sinch)
- Level: confirmed
- Impact: Degraded
- lasted 1h 34m
- started 2026-08-13 10:04 UTC
- SMPP - US, Redhot XML (mBlox), ENUM US +4
- us
- id: DWN-4f02adfe7b
- Official page: https://stspg.io/y1xpgtmz1pdb

## Updates from Sinch
### 2026-08-13 10:04 UTC: investigating
Dear Client,
We are currently experiencing a performance degradation on our US1 and US7 sites.
Our engineers are currently investigating and additional information will follow as it becomes available.
Affected Site: US1, US7, REST API US, Legacy APIs US
If you have any questions, please contact support@sinch.com.

### 2026-08-13 10:52 UTC: monitoring
Our engineers have identified the cause of the issue and have applied a fix.
We will continue to monitor the performance of the US sites.
Incident Start Time: 2026-08-13 09:30 UTC
If you have any questions, please contact support@sinch.com.

### 2026-08-13 11:38 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-08-13 09:30 UTC
Incident Restoration Time: 2026-08-13 10:12 UTC
Incident End Time: 2026-08-13 10:30 UTC

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).